Delivery and Return

1. Type of Service and Delivery Method

The services provided are digital in nature; no physical products are sold. Deliveries are made digitally via email, online meetings, project access information, or relevant platforms.

2. Delivery Time

Delivery times vary depending on the type of service purchased, the scope of the project, and the content and feedback provided by the customer. Estimated delivery times are specified in the service descriptions.

3. Delivery Prerequisites

Payment must be successfully completed, and all necessary information, content, and documents for the project must be submitted in full.

4. Delays

Delays caused by the customer will be added to the delivery time. In such cases, the service provider is not liable.

Return and Cancellation Policy

1. Return Policy for Digital Services

The services provided are digital services tailored to individuals and organizations. Once the service has been provided, no refunds will be issued.

2. Circumstances Under Which Returns Are Accepted

A refund will be considered only if the service has never been activated.

3. Cases Where Returns Are Not Accepted

No refunds will be issued once the service has begun, work has been performed as part of the project, delays have occurred due to the customer, or a digital delivery has been made.

4. Cancellation Requests

Cancellation requests must be submitted in writing and will be evaluated based on the stage of the service.

5. Return Process

Approved refunds will be processed within 14 business days at the latest using the same payment method used for the original transaction.

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